Frequently Asked Questions

PAYMENT PLANS

Making Full Payments

With this option, you can make full payments of the product ordered alongside the shipping cost, and have your products delivered to your desired location as soon as possible.

Paysave

This payment plan allows customers to save up towards that product they want to buy at installments with our escrow account. 50% Down Payment is to be made to secure the item with the balance payable in two installments . Item will be released after payment is made for the last installment.

Paysave Extra

This payment plan allows customers to save up towards that product they want to buy at installments with our escrow account. 30% Down payment is required and item will be secured when payment gets to 50%. The balance is payable in 5 installments and Items will be released when payment is completed.

Pre-Order

This allows customers to order for an item before it becomes available usually at a specified date. A deposit fee is charged to secure the item and payment is made in full when the item becomes available. Products on our community discount purchase program make use of this payment plan.

Flexpay

This payment solution allows you to purchase these products on credit with help from our credit partners. Please note that you will be required to provide some information to facilitate your application for credit. If your application for credit facility is approved, full payment should be made for the product which would then be released to you.The length for repayment of the credit/loan will be agreed upon between you “the customer” and our credit provider.

PAYMENT METHODS

Debit Cards

Your debit card or credit card payments take you directly to PayStack. Payments using these means are processed by Paystack and will usually take up to 24hours to be confirmed

Bank Transfer

You can make payments online to our company account via transfer from your own account. It can take up to 2 working days for payments to be confirmed via this method

Our E-Wallet

This is the simplest and easiest method of making payments. Once your wallet is funded through customer dashboard, it appears on your cart check out. You can always make payments by clicking on it.

Refunds

If you choose to return an item which is deemed eligible for refund, we endeavor to process your refund between 3-7working days depending on the mode of payment used to purchase the item.

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